RETURNS & FAQs

Below are the answers to many of the most frequently asked questions.

The short version is that we live by the Golden Rule and we will never knowingly disappoint you. Always feel free to contact us at info@thethought.nyc with any questions, concerns, or feedback you may have. We read every email we receive.

RETURNS ARE FREE & EASY

We know buying online comes with some risk so let us put your mind at ease. We offer free returns on any unused item for any reason. Simply email us at info@thethought.nyc with your name, order number, and the item you wish to return. We’ll email you a pre-paid shipping label and once we’ve received your return we will promptly issue a full refund of the purchase price to your original form of payment.

SLIGHT VARIATIONS

We take pride in bringing you artisanal greeting cards that reflect the skill, refinement, and subtle variation that makes handcrafted art so rich. We thoroughly review each piece to ensure the highest quality standards before passing it on to you. If you feel that an imperfection is outside the range of acceptability, please email us at info@thethought.nyc and we will cheerfully work to make it right.

DAMAGED ITEMS

We take great care with each order we assemble to ensure it arrives to your door in the same condition it left ours. In rare cases things do get damaged along the way. Simply email us at info@thethought.nyc and we’ll happily work with you to rectify the situation ASAP.

SHIPPING

We offer $5.00 flat rate shipping via U.S. Postal Service first-class mail. Expedited options are available via UPS and are calculated at checkout. To view expedited rates click “Change” on the right-hand side of the “Method” section during checkout.

CANCELLATIONS

You may cancel an order any time prior to shipment by emailing info@thethought.nyc with your name and the order number. Please include “CANCELLATION REQUEST” in the subject line. We will email you a confirmation once your email is received.

TERMS OF PAYMENT

All orders must be pre-paid.

HOURS OF OPERATION

The sign on the door says we’re open Monday through Friday 9:00am to 5:00pm EST but we do our best to be reasonably responsive before and after these hours as well as on weekends.

THANK YOU

We know you have many buying choices when it comes to greeting cards and we sincerely thank you for allowing us to serve you.